Who This Policy Applies To
This Privacy Policy applies to all individuals who access, register on, or use the 28jl platform, including visitors who browse the site without creating an account. It covers all interactions with 28jl through our website and mobile application.
This policy is intended for players based in the Philippines. If you access 28jl from outside the Philippines, please note that the platform is designed and operated for the Philippine market, and your use is governed by these terms regardless of your location.
Information We Collect
We collect personal information through different touchpoints during your use of the 28jl platform. The types of information we may collect include:
Information You Provide Directly
- Registration details: full name, date of birth, email address, mobile number, and home address.
- Identity verification (KYC) documents: government-issued ID, proof of address, and any other documents required to verify your identity and age.
- Payment information: bank account details or e-wallet identifiers used for PHP deposits and withdrawals. We do not store full payment credentials directly — these are handled through secure payment processing channels.
- Communications: messages you send to our support team via chat, email, or other contact channels.
Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser type, and screen resolution.
- Session and activity data: pages visited, games accessed, bets placed, session duration, and click patterns.
- Cookies and similar technologies: used to maintain your session, remember preferences, and support platform analytics.
| Data Type | Purpose | Retention |
|---|---|---|
| Registration details | Account creation and identity verification | Duration of account plus legal retention period |
| KYC documents | Age and identity verification, compliance | As required by applicable regulations |
| Payment information | Processing PHP deposits and withdrawals | As required for financial record-keeping |
| Session and activity data | Platform security, fraud detection, improvement | Rolling basis per internal policy |
| Communications | Customer support and dispute resolution | Duration of account plus reasonable period |
How We Use Your Information
28jl uses the personal information we collect for the following purposes:
- Account management: creating and maintaining your player account, authenticating your identity on login, and processing your account settings and preferences.
- Payment processing: facilitating PHP deposits and withdrawals through supported Philippine payment channels, including online banking and local e-wallets.
- Identity and age verification: confirming that you meet the 21+ age requirement and that the information you provided during registration is accurate.
- Platform security and fraud prevention: monitoring for suspicious activity, unauthorised access attempts, and potential misuse of the platform or bonus system.
- Customer support: responding to your queries, resolving disputes, and improving our support processes based on interaction history.
- Legal and compliance obligations: retaining records and cooperating with relevant authorities where required by applicable law.
- Platform improvement: using aggregated, anonymised data to understand how players use 28jl and to make the experience better over time.
- Responsible gaming: monitoring account activity to support the responsible gaming tools available on the platform and to identify players who may need assistance.
We do not use your personal data to make automated decisions that produce legal or similarly significant effects on your account without a human review process where required.
Cookies and Tracking Technologies
28jl uses cookies and similar tracking technologies to support the operation of the platform. Cookies are small data files stored on your browser or device that help us recognise you between sessions, maintain your login state, and understand how the site is being used.
Types of Cookies We Use
- Essential cookies: required for the platform to function. Without these, features like logging in and managing your account would not work.
- Analytics cookies: help us understand site traffic, popular pages, and how players navigate the platform so we can improve it.
- Session cookies: temporary cookies that expire when you close your browser, used to maintain your active session while you play.
You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to use core platform features. 28jl does not use cookies to serve third-party advertising on this platform.
Sharing Your Information
28jl does not sell, rent, or disclose your personal information to third parties for their own commercial use. We may share your data only in the following limited circumstances:
- Service providers: trusted third-party vendors who assist in operating the platform, such as payment processors, identity verification providers, and IT infrastructure partners. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
- Game content providers: third-party providers who supply the games available on 28jl may receive limited technical data necessary for delivering and securing gameplay.
- Legal obligations: we may disclose personal data to law enforcement or regulatory bodies when required to do so by applicable law, court order, or other legal process.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.
Any third party with whom we share data is required to apply appropriate security measures and is prohibited from using your information for purposes other than those we have authorised.
Data Security
We implement a range of technical and organisational measures to keep your personal information safe. These include:
- SSL/TLS encryption for all data in transit between your device and our servers.
- Access controls that limit who within 28jl can view or process personal data, based on operational need.
- OTP-based verification for sensitive account actions such as login, withdrawal requests, and password changes.
- Regular security reviews of our systems, infrastructure, and third-party integrations.
- Incident response procedures to address any potential data breach promptly and transparently.
While we take all reasonable steps to protect your data, no online system can be guaranteed to be completely secure. You also have a role to play: keep your login credentials private, do not share your OTP with anyone, and contact us immediately if you believe your account has been compromised.
Data Retention
We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required to fulfil our legal, financial, and compliance obligations. The specific retention period varies depending on the type of data and the purpose for which it was collected.
When data is no longer required for any of these purposes, we securely delete or anonymise it in accordance with our internal data management procedures. If you request account closure, we will process the deletion of data that is not subject to mandatory retention requirements.
Children and Minors
28jl is strictly an adult platform. We do not knowingly collect personal information from anyone under 21 years of age. The age verification process during registration is specifically designed to prevent minors from accessing the platform.
If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 28jl, please contact us at [email protected] so we can investigate.
Links to Other Services
The 28jl platform may reference or integrate with third-party services — such as payment processors or game providers — that have their own privacy practices. This Privacy Policy applies only to information collected directly by 28jl. We are not responsible for the privacy practices of any external services or platforms.
We encourage you to review the privacy policies of any third-party services you interact with in connection with your 28jl account.
Changes to This Policy
28jl may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players through a notice on the platform or via your registered contact details.
The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of the 28jl platform after changes have been published constitutes your acceptance of the updated policy.
Contact and Privacy Requests
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how your personal information is being handled, please reach out to our team:
- Email: [email protected]
- Live Chat: available within your account dashboard
We aim to respond to all privacy-related requests within a reasonable timeframe. For account-specific matters, we may need to verify your identity before processing any request.
For questions related to responsible gaming tools or self-exclusion, visit our Responsible Gaming page. For general platform terms, see our Terms & Conditions.